FAQs
Frequently Asked Questions
Q: Do you have a return policy?
A: Yes, please see our guidelines for returns.
Q: Is there a particular brand of shirt that you print on?
A: Bella + Canvas 3001 These are fantastic, soft, well-fitting shirts that are beloved by everyone who owns one.
Q: How do I track my shipment?
A: You will receive a shipment notification email with tracking information shortly after your order has been placed. When an order is marked “Ready for UPS,” that means it’s on its way to the appropriate UPS origin facility for initiation into their system. Please keep in mind that international orders must travel to New York City for processing so it is normal for there to be a delay in tracking updates with international orders.
Q:How long does an order usually take?
A: All domestic order shipping times are currently within 7-10 business days. Times may vary during holidays and with large order volumes. Also, USPS has announced they are experiencing unprecedented volume in addition to short staff due to Covid-19. Please note that once the package has been shipped, we have no control over carrier delays.
Q: International Shipping: Do you ship to my country? How long will it take?
We offer flat rate shipping to most countries throughout the world. International shipping times vary based on customs processing and the efficiency of your country’s local postal system. However, shipping internationally can take anywhere from 2-6 weeks. We ship via UPS, who transfers packages to your local postal carrier once it arrives in the destination country. Once the parcels enters an international carrier’s possession, it is normal for tracking to stop updating as these carriers often do not use the same tracking information we assign at original shipment.
Please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
Q: Do you offer discount promo codes?
A: We offer promos often! Sign up to be on our email list so you will have all the amazing promos sent right to your inbox!
Q: How can I contact Omni Trendz?
A: Email info@omnitrendz.com and our Customer Service staff will forward your email to the appropriate department.